Care Partnership Support

Care partnership support addresses family access and communication—the hallmark of an effective family-centered medical home. In this section, you will find resources and tools to ensure family-centered care and enhance communication between a practice and its patients and families.

You can find additional resources in the "Building Your Medical Home" resource.

What Is Patient-and Family-Centered Care?

Patient- and family-centered care redefines the relationships in health care. According to the core principles of patient- and family- centered care developed by the Institute for Patient- and Family-Centered Care,

"Patient- and family-centered care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families. It redefines the relationships in health care."

The National Partnership for Women & Families developed nine principles of family-centered care to guide the development and implementation of the medical home. These principles encourage care that puts the patient first, emphasizes open communication, and supports the patient and his or her caregivers.

Family-centered care, as defined by the Maternal and Child Health Bureau (MCHB), is a respectful family/professional partnership that honors the strengths, cultures, traditions, and expertise that everyone brings to the relationship. Family-centered care is the standard of practice which results in high quality services.

Patient and Family Centered Care Resources:

For additional information on family-centered medical home, visit the Family-Centered Medical Home Overview page of the NCMHI Web site.

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Marketing Your Medical Home

Brochures and Flyers
Creating a brochure for your practice is a great way to communicate to patients about office hours, contact information after normal business hours, and other key health information. 


Coloring Sheets and Bookmarks




Practice Web sites
For additional information on how practice Web sites can help to support the medical home, visit the Health Information Technology (HIT) page of the NCMHI Web site.


Welcome Letters

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Culturally Competent Care

In an effective medical home, the child’s or youth’s and family’s cultural background, including beliefs, rituals, and customs, are recognized, valued, respected, and incorporated into the care plan. Further, all efforts are made to ensure that the child or youth and family understand the results of the medical encounter and the care plan, including the provision of (para)professional translators or interpreters, as needed.

Resources for Patients/Families

Resources for Providers

Promising Practices in Cultural Competency

Language Access Survey: Information from the Field
A Collaborative Project Between the National Center for Cultural Competence and the National Center for Medical Home Implementation--Summer 2012


  • Providing effective, high quality language access services to patients and their families within the pediatric setting is paramount
  • Clinical encounters require planned services and supports to mitigate communication barriers via a cadre of language access services
  • This indicates a need for pediatric practitioners to learn skills necessary to work well with professional interpreters and to evaluate the quality and effectiveness of such services

More information and data from the AAP on Changes in Language Services Use by US Pediatricians can be found in the July 2013 issue of Pediatrics.                   

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Health Literacy

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Family Advisory Groups

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Measuring Care Partnership in Your Practice

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Promising Practices

Medical Home Interview Videos



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More Communication Tips



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