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Culturally Effective Care
The National Center for Cultural Competence (NCCC)
www11.georgetown.edu/research/gucchd/nccc/
The mission of the National Center for Cultural Competence
is to increase the capacity of health care and mental health
programs to design, implement
and evaluate
culturally and linguistically competent service
delivery systems. Spanish
Version
- Products
and tools
The NCCC has the following materials: Policy Briefs, Racial
and Ethnic Disparities on Oral Health, Checklists (self-assessment
tools for agencies and providers), Planning Guides (how
to get started), How to incorporate cultural competence
in transitioning to adulthood for youth with special health
needs. This includes:
- Promotion Cultural and Linguistic Competency Self-Assessment
Checklist for Personnel Providing Primary Health
Care Services
- Promotion Cultural Diversity and Competency
Self-Assessment Checklist for Personnel Providing
Services and Supports to CYSHCN and their Families
- Cultural
and Linguistic Competence Resource Database
The NCCC maintains a database of cultural competence
resource materials as they relate to the NCCC projects.
This online resource database includes information on
the type, category, population, title, author, project,
and a description of the resource.
Assessing Cultural Competence Training
www.cmwf.org/tools/tools_show.htm?doc_id=307458
The Association of American Medical Colleges has produced
TACCT—a Tool for Assessing Cultural Competence Training.
The tool enables medical school faculty and administrators
to track, assess, and better integrate cultural competence
training in their curricula.
Cultural Competency Training Tools for Physicians
www.omhrc.gov/templates/browse.aspx?lvl=2&lvlID=12
From the Office of Minority Health, U.S. Department of Health
and Human Services. includes: Teaching Cultural Competence
in Health Care: A Review of Current Concepts, Policies,
and Practices (2002), A Family Physician's Practical Guide
to Culturally Competent Care, and Resources to Implement
Cross-Cultural Clinical Practice Guidelines For Medicaid
Practitioners.
The Providers Guide to Quality and Culture. erc.msh.org/mainpage.cfm?file=1.0.htm&module=provider&language=English
From the The Bureau of Primary Health Care. Resources to
assist health care professionals in providing quality culturally
and linguistically appropriate services to multicultural
populations. A provider's guide was developed by Management
Sciences for Health (MSH), a not-for-profit global health
organization.
Compendium of Cultural Competence Initiatives in
Health Care www.kff.org/uninsured/6067-index.cfm
Developed by the Henry J. Kaiser Family Foundation. Public
and private sector organizations are involved in a number
of activities that seek to reduce cultural and communication
barriers to health care.
The initiatives included in the compendium are from 1990
to the present and divided into two categories: Public Sector
Initiatives (Federal/state/local) and Private Sector Initiatives
(health care institutions or professional organizations,
foundations, academic
institutions/policy research organizations, and other).
This resource also includes brief definitions for the major
terms, organizational descriptions of initiatives and a
list of experts in the field.
"Cross Cultural Health Care-Case Studies"
Program
This interactive self-study program consists of a series
of five tutorials in cultural competence, aimed at familiarizing
health care providers with common issues that arise while
working with people of diverse cultures. Each tutorial consists
of a home page to introduce the topic and define concepts,
a case story to illustrate the topic, a multimedia lecture
about the topic, and a series of learning activities to
engage the learner in applying the concepts to the case
story. The Cross Cultural Health Care- Case Studies were
developed collaboratively by the seven Pediatric Pulmonary
Centers.
- MCH trainees and others who are interested in accessing
the cases for no cost may go to: ppc.mchtraining.net/custom_pages/national_ccce/.
Continuing Education credits will not be available from
this site.
- Nurses who are interested in accessing the cases for
nursing CEUs may go to: mynursingce.son.wisc.edu/index.pl
There is a small charge for completing the module for
CEUs.
- Physicians who are interested in accessing the cases
for CME credit may to go: www.cme.uwisc.org/index.pl?op=show;id=79524
There is a small charge for completing the module for
CME credit.
- The cases will be available for CEUs for social workers,
respiratory therapists and dietitians in the near future.
For more information, please contact Susan Horky, LCSW
at Chaunst@peds.ufl.edu.
Cultural Competence and Family Caregivers
A monograph published by the Family Caregiver Alliance offers
advice for health and human service practitioners on how
to work with Latino family and informal caregivers. Cultural
Competency In Working With Latino Family Caregivers includes
case studies, cultural competency guidelines, and a resource
list. Available by Clicking
here.
Culturally Effective Signage for the Multilingual
Health Care Setting
Developed by Hablamos
Juntos, this set of symbols are used to provide directions
to key locations in multilingual health care settings. In
a time when there are incredible number of languages being
spoken, it becomes even more critical to have symbols and
signs that help overcome barriers to care. Click
here to view these important resources.
Culture Matters Workbook www.peacecorps.gov/wws/culturematters/
Teachers and students in classrooms from 8th grade and beyond
can benefit from the cross-cultural training workbook, Culture
Matters, specifically developed by the Peace Corps to help
new Volunteers acquire the knowledge and skills to work
successfully and respectfully in other cultures.
Hablamos Juntos grantees have developed multiple
tools ranging from low-tech to high-tech that are giving
staff more options in communicating with limited English
proficiency (LEP) patients. In terms of learning, universal
design is defined as the design of instructional materials
and activities that make learning goals achievable by individuals
with wide differences in their abilities to see, hear, speak,
move, read, write, understand English, attend, organize,
engage and remember. Universal Design for Learning (UDL)
is achievable via flexible curricular materials and activities
that provide alternatives for students with differing abilities.
The goal of universal design (UD), whether architectural
or educational, is the achievement of accessibility for
the greatest number. UD, most agree is aimed at meeting
the accessibility needs of a diversity of users, as opposed
to the needs of the average user. To Dr. Sheryl Burgstahler,
Director of DO-IT at the University of Washington , there
are no degrees of accessibility in universal design.
A one-stop-shop for health care providers
wishing to learn about HRSA's projects related to improving
culturally competent health care. Highlighting approximately
40 HRSA-supported projects, the webpage profiles the diverse
approaches taken by HRSA-funded activities and programs
in areas such as assessment, culture and language, specific
diseases, health professions, research, special populations,
technical assistance, training, and web-based learning.
Health Plan Report Card on Quality of Care for
Minority Populations
www.cmwf.org/media/releases/nerenz547_release07102002.asp
Published by The Commonwealth Fund. David R. Nerenz, et
al., July 2002. (#547)
KIDS COUNT 2005 Data Book - Pocket
Guide: Helping Our Most Vulnerable Families Overcome Barriers
to Work and Achieve Financial Success www.aecf.org/publications/data/05_pocketguide.pdf
The Annie E. Casey Foundation has produced a pocket guide
from it's 2005 Data Book. This booklet contains
an overview, graphics on national trends, state-by-state
data and rankings, and contacts for state KIDS COUNT projects.
The booklet also looks at health disparities among vulnerable
children.
KIDS COUNT, is a national and state-by-state effort to
track the status of children in the United States. By providing
policymakers and citizens with benchmarks of child well-being,
KIDS COUNT seeks to enrich local, state, and national discussions
concerning ways to secure better futures for all children.
For additional information on past KIDS COUNT publications,
go to: www.aecf.org/kidscount/kc_pubs.htm
Language Services Action Kit www.accessproject.org/language.html#action_kit
With partial support provided by The Commonwealth Fund,
the Access Project, and the National Health Law Program
have jointly developed this kit to help people with limited
English proficiency gain better access to health care. Designed
for use by immigrant advocates, hospitals, health care providers,
and others, the kit explains how to apply for federal funds
that can defray the cost of providing patients with language
services, including translation services.
The action kit, produced by Families USA, emphasizes
the importance of public programs in reducing racial and
ethnic health disparities. Sections provide a summary of
racial and ethnic health disparities and of the role that
public programs can play in reducing them; an overview of
Medicaid (and the State Children's Health Insurance Program)
and Medicare.
The Maternal and Child Health (MCHB) Library
www.mchlibrary.info/databases/
Provides descriptions and links to selected organizations
that can provide current, high quality information on cultural
competence, culturally competent services, and minority
health. These organizations provide information for health
professionals, policymakers, researchers, families, and
the public.
The Program in Translation and Interpreting (PTI)
at the University of Minnesota is committed to
building the capacity of Minnesota institutions, businesses,
and public services to communicate with speakers of all
languages through written translation and live interpretation
of oral interactions. The PTI offers an educational program
for interpreters and translators, including a Certificate
in Interpreting with Health Care and Legal specializations.
The Minnesota Translation Laboratory is a full-service translation
agency that also provides training opportunities for students.
In addition, the PTI offers publications and training materials
free or for purchase and can provide specialized training
in areas related to cross-cultural communication. www.cce.umn.edu/creditcourses/pti/
The Program in Translation and Interpreting is active in
two interrelated areas:
1. course offerings in translation and interpreting, including
the Certificate Program in Interpreting;
2. services and publications.
School Psychologists Cultural Competence Toolkit
Children are growing up in a culturally diverse world. The
National Association of School Psychologists has a toolkit
on cultural and ethnic diversity, with a self-assessment
checklist for school personnel. www.nasponline.org/culturalcompetence/index.html
The Su Familia National Family Health Help line
A toll-free service designed to help Hispanic families connect
with basic health information, local health providers and
federally supported programs, including the State Children's
Health Insurance Program. The service was developed and
is operated by the National Alliance for Hispanic Health
with support from the U.S. Department of Health and Human
Services (DHHS). Information specialists refer callers to
one of over 16,000 local health providers, including community
and migrant health centers. Callers can also request basic
health information in Spanish and English; referrals to
information sources and fact sheets on a wide variety of
topics. The help line is open Monday - Friday, 9:00 a.m.
to 6:00 p.m. EST. Further information is available on the
National Alliance
for Hispanic Health web site.
TelAbility
Over 40 Spanish handouts available covering diverse topics
of importance to families of children with special needs.
These topics include feeding and nutrition, assistive technology,
transition to adulthood, family support and more. Available
at www.telability.org/handout_detail.pl?cat=70
Last Updated
July 7, 2008
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